Frequently Asked Questions
Answers to some of the most common questions about our cleaning services.
How do I book a cleaning service?
Booking is simple. Contact us by phone, email or through our online enquiry form, and we’ll arrange a cleaning service that suits your needs.
How much do your cleaning services cost?
Our prices depend on the size of your property and the type of cleaning required. Contact us for a free, no-obligation quotation tailored to your requirements.
Which areas do you cover?
We cover most areas across Northumberland, Newcastle and nearby locations. Contact us with your postcode, and we’ll confirm whether we can provide our services in your area.
What cleaning services do you offer?
We offer a wide range of professional cleaning services, including domestic cleaning, commercial cleaning, end of tenancy cleaning, after builders cleaning, and pre & post party cleaning. Whether you need a one-off clean or regular scheduled cleaning, we’re here to help.
Can I book regular cleaning?
Yes. We offer flexible cleaning schedules, including daily, weekly, fortnightly and monthly visits. We’ll work with you to create a plan that suits your home, business and lifestyle.
Do I need to provide cleaning products or equipment?
No. Our team arrives fully equipped with professional cleaning products and equipment. However, if you have specific products you’d like us to use, we’re happy to accommodate your preferences whenever possible.
Are your cleaners fully insured and DBS checked?
Yes. We are committed to providing a professional and trustworthy service. Where applicable, our cleaners are fully insured and DBS checked for your peace of mind.
Do I need to be at home during the cleaning?
No. As long as we have arranged safe access to your property, you don’t need to be present while we carry out the cleaning.
How long will the cleaning take?
The time required depends on the size of your property and the type of cleaning service booked. We’ll provide an estimated timescale when confirming your appointment.
Can I customise my cleaning service?
Absolutely. Every property is different, so we can tailor our cleaning service to suit your specific requirements and priorities.
What payment methods do you accept?
We currently accept bank transfer and cash.
Can I reschedule or cancel my booking?
Yes. If you need to reschedule or cancel your booking, please let us know as early as possible. We will do our best to accommodate any changes, subject to availability.
What if I'm not satisfied with the cleaning?
Your satisfaction is important to us. If you’re not completely satisfied with any aspect of our service, please let us know as soon as possible. We’ll listen to your concerns and do our best to put things right.
Do you offer weekend cleaning?
Yes. Weekend appointments are available, subject to availability.
Are your cleaning products safe?
Yes. We use high-quality cleaning products suitable for most homes and workplaces. If you have allergies or specific preferences, please let us know before your appointment.
Do you clean offices and commercial properties?
Yes. We provide professional cleaning services for offices, shops, retail premises and other commercial properties.
Do you offer end of tenancy cleaning?
Yes. Our end of tenancy cleaning service helps tenants, landlords and letting agents prepare properties to a high standard before new occupants move in.
Do you provide after builders cleaning?
Yes. We remove construction dust, debris and residue, leaving your property clean, fresh and ready to use.
How do I get a free quote?
Simply contact us by phone, email or through our online enquiry form. We’ll provide a free, no-obligation quote based on your cleaning requirements.
Let's Make Your Space Shine
Get in touch with our friendly team or request your free, no-obligation quote today.